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In light of the recent wildfires in Southern California, impacted policyholders in need of assistance should call 800-377-7311 for LTC policies, and 800-732-5543 for Life policies.
Long-Term Care Insurance
Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.
What can we help you with today?
Understanding the claim process
Everything you need to know about accessing your long-term care benefits
Cost of long-term care tool
Use our interactive tool to help you anticipate the cost of care specific to your geographic region.
Request legal representative access
To manage a policy on behalf of the insured, please submit a power of attorney or other legal documents.
Claim submission for insured
Are you the person insured on the policy? Everything you need to start or manage a claim, check benefit eligibility and more.
Claim submission on behalf of insured
Start a claim on behalf of the insured as a family member, friend, or power of attorney.
Find a form
Make agent updates, account changes, authorizations, automatic payments and more.
Glossary of terms
Having difficulty interpreting your policy or certificate? Check out our glossary of commonly used terms.
Check out FAQs
Find quick answers to the most commonly asked questions.
We help support caretakers by providing resources to ensure the very best care possible. Learn more.
Preparing for Your Virtual Assessment
LTC Virtual Assessment
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Preparing for your long-term care virtual assessment
This video will provide a high level overview of what to expect and how to prepare for your long-term care virtual assessment.
This document also offers useful information on the long-term care virtual assessment. Learn more.
06232022_MBPSCS6795EN_JET_How to Submit Long-Term Care Invoices Online_J. Kirby_V2
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Need help understanding how to submit invoices or get reimbursed?
View our quick step-by-step video on how to submit invoices.
John Hancock: Understanding the Power of Attorney
In this video, we will provide a high-level overview of what a Power of Attorney is, how it can relate to your policy, and what types of Power of Attorney we can accept here at John Hancock.
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Need help understanding power of attorney?
This video provides a high-level overview of what it means to assign power of attorney, how it can relate to your policy, and what type of power of attorney we accept at John Hancock.
John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).
MLINY020824733-5
John Hancock Virtual Assistant
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