Skip to main content Accessibility help
  1. Help center

For financial professionals

  1. For financial professionals
  1. For plan sponsors
Sign in

Lost or unclaimed account search

One of John Hancock's core commitments is to make timely benefit payments to our customers. In fact, we pay up to $10 billion in contract and policyholder benefits annually.

If you think you or a loved one may have an account with us but you do not have any account information, submit this form and we will respond to you with what we find in 7-10 business days.

 

If you have an account number, but need additional information, please call the applicable product line. Contact information for each product is available on the Contact us page.