Welcome to the
Help Center
Select a product or service to get useful information and learn more about it.
Or just type in what you’re looking for below.
Life insurance
Access tools and resources to easily manage your life insurance policy
Retirement
Access your John Hancock retirement account.
Individual annuities
File a claim, search forms and get help with your benefit for annuities purchased by you or your financial professional.
Long-Term Care
Learn how to conveniently manage your individual LTC policy or group/employer-sponsored plan
Investments
Access your investment accounts, from mutual funds, ETFs, IRAs and 529 investment plans.
Group annuities
Starting retirement, receiving benefits or need to file a claim for your employer-sponsored annuity? We can help.
Other resources
Review structured settlement payments, college savings accounts, and other products.
Need to get in touch? We’re here for you.
MLINY113021013-1