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Long-Term Care insurance contact information

Long-Term Care insurance contact information

Access your account:

Sign in or register to ask policy-specific questions, view benefits, initiate a claim and submit invoices.

Call us:

Individual plans:

 

Call: 800-377-7311

M-F, 8 a.m. to 5 p.m. ET

 

TTY Device #: 1-800-555-5421

 

 

Group/employer-sponsored plans:

 

Call: 800-482-0022

M-F, 8 a.m. to 5 p.m. ET

 

TTY Device #: 1-800-255-1808

Claims: 

 

Call: 800-233-1449

M-F, 8 a.m. to 5 p.m. ET

Write to us:

John Hancock LTC Policyholder Services
PO Box 55978
Boston, MA 02205

John Hancock LTC Claims
PO Box 55231
Boston, MA 02205

John Hancock Life and Long-term care insurance products are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02116 (not licensed in New York); and in New York by John Hancock Life Insurance Company of New York, Valhalla, NY 10595 (Life insurance) and John Hancock Life & Health Insurance Company, Boston, MA 02116 (Long-term care insurance).

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